1. Preparing Time: we need 2-5 working days to prepare your order according to our numerous order every days.
2. If you want to change the shipping address, please contact us in 24 hours after you placed order.
3.Standard service is China Post Air Mail, e-Packet, or HongKong Post Air Mail. Expedited Service is EMS, DHL, TNT etc.
China Post Air Mail takes about 18-30 days, but somewhere takes more time. During holidays(Chinese New Year and Christmas ext.) will take more time than usual.
4.We offer free shipping with e-Packet to USA. Also, we can offer free shipping with e-Packet to Russian Federation, Australia, Canada, please leave a message to us, if you wanna ship with e-Packet.
5. Please notice that customers are responsible for all additional customs fee, brokerage fee duties, taxes fee for importation into their country. These additional fee maybe collected at the time of the delivery, we will not refund the shipping charge refused shipment.
Return & Exchange
Try best to serve the customer we can Refund be allowed if the items returned within 15 days of receipt for any reason. However, the buyers should make sure that the items returned are in the original addition. If the returned items are lost or damaged, the customers should be responsible for the damage or lost.
Note: we can;t accept the exchange or canceling after your order has been shipped.
If you have any question regarding return policy, please feel free to contact us!
1.If you are satisfied with our products and services, please leave your positive feedback and 5 stars. And 5 stars for the detailed rating of your order. Once you show us the screen shot of both 5 star, we will give you $2 DISCOUNT for your next order.
2. If you don't satisfied our products, pls contact us before you leave negative feedback or do the detailed rating, We guarantee we will 100% solve any problem for you.
Question1: Why are color difference and size error not quality issues?
Answer: Due to computer monitor and the actual shooting brightness, there will be a certain color difference. Similarly,because of manual measurements, different measurement methods and merchandise stretching degree, there will be 3-4cm error.
Question2: How much does it cost to ship to my country?
Answer: Package less than 2Kg will be shipped via China Post Air Mail which is free to most countries.
Question3: Where i can track the parcel?
Answer: Yes, you can track your parcel on the website using your tracking number: www.17track.net/en (Copied to the browser to open).